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Helpdesk / Level 2 Support - ICT

Location Brisbane

Job Type Permanent

Reference JO-2102-102726_1612336491

Posted about 10 hours ago

Davidson is excited to present a brand new Helpdesk / Level 2 IT Support contract opportunity. This role will see you through until EOFY 2021 with possibility of extension. You will act as the first point of contact to support services to ICT clients. You will provide second level desktop support and make sure technical isues are resolved properly.

About The Role

• Provide first-contact support services to I&CT clients.
• Provide responsive technical support in the investigation and resolution of client incidents.
• Provide technical knowledge and skills in the fulfilment of requests from clients.
• Provide second-level desktop support and request services including installation of desktops, laptops, and printers.
• Maintain an awareness of current and emerging whole of Government ICT through researching of strategies, policies, standards, and of relevant technologies and industry best practice.
• Use your initiative and proactive approach to identify opportunities and initiatives that will enhance I&CT delivered services.
  
  

About You

• Knowledge and experience working in an IT service environment that supports a diverse client based.
• Sound understanding of ITIL processes, particularly in incident and request fulfilment.
• Microsoft Windows 8.1/10
• Office 365
• Desktop and laptop hardware.
  
  

Get your application in today, as this role is closing soon.

To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx). Want to know more about Davidson? Visit us at www.davidsonwp.com

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