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February

Customer Service Consultant

Private Company - Minchinbury, NSW

Customer Service & Call Centre
Source: uWorkin

JOB DESCRIPTION

Doors Plus is a national, Australian-owned family business that has been operating for over 30 years.We are looking for experienced Customer Service Consultants to join our Support Office in Minchinbury.

Reporting directly to the Customer Service Team Leader, the ideal candidate will have a friendly, positive phone manner, work well under pressure, be able to show initiative and will have experience in a high-volume environment.


This role requires a high level of organisational skills, moving between multiple platforms, you will be working with customers, sales team members and contractors. You will be process focused, able to prioritise and direct high-volume calls to relevant departments. 

The key duties of this role will be but not limited to:

  • End to end customer service; phone and email enquiries
  • Manage high-volume calls to existing customers
  • Update company databases
  • Prepare report documents

    To be considered for this role, you will have:

  • Minimum 1-year experience within customer service reception
  • Proficient Microsoft Office skills, particularly Word, Excel and Outlook
  • Professional appearance and manner
  • Positive No Fuss! attitude
  • Ability to work both individually and within a team environment

    What’s in it for you?

  • Comptitive salary package
  • Convenient Western Sydney location with onsite parking
  • Job security that comes with working for an industry leader
  • Full, one-on-one training onsite 

If you have a friendly, positive and teachable personality with great communication skills then we’d like to hear from you.

Minchinbury, NSW

Customer Service & Call Centre




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