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February

Level 1 Helpdesk Operator

Private Company - Port Melbourne, VIC

IT
Source: uWorkin

JOB DESCRIPTION

Our client a leading engineering services company based in Port Melbourne has an exciting opportunity for a level 1 Helpdesk Operator! The primary purpose of this role is to be the key contact point between technical and field services staff and external customers. This position is responsible for providing technical support to both internal and external customers and staff, preparing job related reports to customers in a timely manner, and monitoring job and work orders to meet service agreements and contractual obligations.

Initial 3-month probationary contract – on-going full-time permanent role

Competitive hourly rate

Career progression opportunities

Responsibilities:

  • Respond to external customer queries and requests within limited time and service agreements
  • Provide appropriate technical solutions to customers within service agreements and budget
  • Provide regular feedback and information to customers relating to delivery timelines and progress reports
  • Communicate job related information appropriately to external parties including customers and contractors e.g., email, degree of formality and presentation
  • Negotiate and solve any customer related issues and complaints to a satisfactory outcome
  • Respond to and answer internal technical queries and issues by prioritising critical jobs
  • Allocate and manage customer security including data and equipment storage
  • Coordinate workflow and job orders for field staff
  • Analyse job locations and sort field services staff for completion
  • Create and present daily reporting to internal and external customers
  • Analyse and summarise asset data for customers
  • Communicate all completed work orders and tasks on handover report/checklists
  • Provide field staff with job confirmation and requirements
  • Record job statistics on internal spreadsheets

What are we looking for

  • A recent graduate looking to kick-start their ICT career
  • Energetic & results-orientated self-starter
  • An effective team player who values and builds strong relationships
  • Strong communication skills; written and verbal; able to clearly communicate with remote users
  • Willingness to learn
  • Ethical with a high level of integrity and unconditionally trustworthy

Desirable Skills and Experience:

  • ICT related Degree or TAFE certification
  • Experience in a call centre or helpdesk environment
  • Excellent oral and written communication skills
  • Working knowledge of computers and database systems
  • Knowledge of Microsoft Office Suite
  • Current Drivers Licence
  • Satisfactory National Police Clearance

If the above sounds like you, please get in touch ASAP by sending us through your updated CV and cover letter!

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