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February

Installations Coordinator | Scheduler | Trade Administration...

Smart Energy - Mungindi, QLD

Trades & Services
Source: uWorkin

JOB DESCRIPTION

Looking for a career in Byron Bay? We provide the training, tools and proposition to realise your full potential in a rapidly expanding company.

  • We save people money by turning sunshine into reduced electricity bills
  • Are you a reliable, articulate, hard working problem solver?
  • We are Byron's fastest growing business. Make a Smart move...

Smart Energy is committed to bringing affordable solar solutions to Australian homes. With over 300 staff and contractors across 6 offices, we install around 100 residential solar systems nationally every week.

Using only ‘best in class’ equipment, we pride ourselves on installing anywhere, quickly and providing quality pre and post-sales service. We are now one of the largest residential solar retailers in Australia and certainly the fastest growing

The Job:

Our installation operation services metropolitan centres all year round but regional centres more sporadically. Being agile & dynamic has allowed our growth. All our installers are electricians with a CEC (solar) qualification. Currently, they are all independent contractors. Our network is over 400 with some 100 active at any one time.

Your primary focus will be scheduling 100 plus residential solar installations every week, organising the day to day for installers and customers.

This will involve:

  • Confirming future availability of install teams
  • Rescheduling appointments for the week/day
  • Answering inbound telephone calls & texts
  • Regular confirmations & rearrangement negotiations
  • Resolving issues as they arise
  • Sharing the details of all your actions by entering them into our systems
  • Reaching resolutions by defusing and reassuring sometimes frustrated customers and contractors

As a modern business, we constantly seek to harness technology to make our process more efficient. Your role will involve moving data between platforms. Salesforce is our master fulfilment system. In addition you will be using a combination of Google Sheets, Slack, SMS, Messenger & Email.

You will be able to demonstrate the following traits & capabilities:

  • Assertiveness (when dealing our suppliers)
  • Empathy and professionalism (when dealing with our customers)
  • Charm and persuasion - you will need to be able to get your way.
  • The ability to multitask
  • Effective problem solving
  • A real self-starter.
  • Excellent organisation skills and the ability to prioritise.
  • Tech Savvy and commercially astute
  • Someone reliable who takes ownership

Full training from others who have held this role will be provided.

This is a significant opportunity to get into a disruptive local business within a boom sector. As we grow - you grow.

Culture is our selling point. Vibrant, young & dynamic. Leaders who empathise and energise. We are an employer of choice.

Job Types: Full-time, New-Grad, Permanent, Apprenticeship

Salary: $60,000.00 – $80,000.00 per year

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • No weekends

Ability to Commute/Relocate:

  • Gold Coast QLD (Preferred)

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