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Customer Service Representative

Hertz - Gladstone Central, QLD

Customer Service & Call Centre
Source: uWorkin



Casual Position - Gladstone, QLD

As a global leader in car rentals, we operate in over 150 countries worldwide. Our goal is to be the very best at what we do by renting cars better than anyone else.

We’re looking for a customer focused, high performing Customer Vehicle Representative to join our exceptional teams and continue our success in the future of car rental. At Hertz, you’re in the driver’s seat to achieve your full potential and grow your career.

What is this role all about?

You will be responsible for providing exceptional customer service and sales services to internal and external customers to ensure the continued growth and profitability of Hertz. The selected candidate will be based at our Gladstone Airport Store and you may be required to work at other QLD stores within reasonable travel distance. As the face of our business you will;

· Create a positive customer experience by greeting and engaging our valued customers

· Complete rental and return transactions efficiently and accurately

· Sell Hertz rental options to our valued customers

· Ensure overall customer satisfaction by resolving issues

· Ensure all features of the vehicles are operational when returned by renting customer.

· Detail vehicles to the Hertz standard

· Ferry vehicles as needed

What do we need from you?

To be successful in this position, our new team member will be able to demonstrate the following:

· Excellent communication skills, a positive attitude and have a flair for sales

· Previous experience in customer service or sales; experience in rental industry preferred

· Computer and keyboard skills are essential

· Flexibility of working hours (7 day shift work including weekends and public holidays may apply)

· You must hold a full and current AU driver’s license with the ability to drive both manual and automatic vehicles.

What do you get?

In return for your hard work and dedication, you will be rewarded with:

· A competitive hourly rate & incentives

· Full training

· Company uniform

· Employee fringe benefits

· Leave loading & shift penalties on base hourly rates

· A supportive team environment

· Career growth and development opportunities

This is a brilliant opportunity for an individual who is passionate about customer service and has the ability to work collaboratively as a team to achieve targets.

Please note: Only shortlisted candidates will be contacted. We do not accept unsolicited applications from third parties. Applicants must be eligible to work in Australia. Hertz are committed to equal opportunity employment through fair recruitment practices.

Application Deadline: 24/02/2021

Job Types: Full-time, Part-time, Casual


  • Flexible hours
  • Monday to Friday
  • Public holidays
  • Weekend

Supplementary Pay:

  • Commission
  • Penalty rates
  • Performance bonus


  • Gladstone QLD (Preferred)


  • Eligibility to work in AU (Citizen, Work Visa, Resident) (Required)
  • Drivers Licence (Required)

Job Duties:

  • Answer incoming customer inquiries
  • Record and modify customer information within the database
  • Engage with clients in a friendly and professional manner while actively listening to their concerns
  • Offer support and solutions to customers in accordance with the company's customer service policies
  • Other duties as requested

Gladstone Central, QLD

Customer Service & Call Centre


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