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Executive Manager, Staff Support Services


Health, Medical & Pharmaceutical
Source: uWorkin


The Executive Manager, Staff Support Services is responsible for the development, management & maintenance of a professional & cohesive employee assistance and peer support network throughout the state, which delivers high quality programs & services to support the emotional & psychological wellbeing of QAS employees, volunteers & their families, in line with regulatory compliance & best practice mental health models.

The role will focus on leading & managing one of three functions within the staff support services portfolio (‘Priority One’), including clinical services, peer support & education. The role provides support to the Director & senior executives & contributes to the overall direction of the staff support services function, in line with the QAS Mental Health & Wellbeing Strategy, to ensure the delivery of high quality employee assistance & counselling.

The following mandatory requirements, special conditions and/or other requirements apply to this role:

Applicants must have a degree and/or a postgraduate qualification in psychology, social science, social work or counselling from a recognised tertiary institution; or equivalent qualifications, as deemed appropriate by the Commissioner QAS. Whilst not mandatory, current registration with a relevant professional body would be desirable for this position. The incumbent will be required to travel on official business and the possession of a “C” Class Driver's Licence is required.

We are seeking applicants who, within the context of the role responsibilities, possess the following key attributes:

- Demonstrated knowledge of and experience in the provision of contemporary best practice trauma support, psychological debriefing and peer support services in a frontline operational environment and the ability to manage the mental health care components relating to potentially traumatic workplace incidents. 

- Proven experience in managing and coordinating professional mental health care services, employee assistance and peer support programs in an emergency services environment, where services are delivered by internal and external providers, and the ability to capably evaluate and modify policies, programs and services as required, to effectively manage people and resources in frontline crises. 

- Demonstrated highly developed communication and interpersonal skills with the proven ability to liaise, consult and collaborate with stakeholders, negotiate successful outcomes in relation to complex and/or sensitive issues, effectively resolve conflicts and deliver information sessions and training programs. 

- Demonstrated leadership and team management skills, including the ability to enhance team relations, monitor team functionality, promote the wellbeing of team members and undertake performance management processes. 

- Highly developed conceptual, analytical and problem solving skills including the ability to interpret trend/output/outcome performance data, provide advice and recommendations to senior executives which contributes to quality decision making and contribute to the development of strategic service planning initiatives. 

- A proven commitment to ongoing personal professional development, clinical supervision, maintaining knowledge of current research outcomes in psychosocial health and actively contributing to professional memberships and networks.

Please provide the following information for initial assessment of your suitability:

1. Your current résumé (including a comprehensive employment history with functions or roles performed, dates of employment, major achievements or awards, and tertiary qualifications). All attachments for online or email applications must be in PDF or Microsoft Word format.

2. A two (2) page statement outlining your suitability for this position, which should include examples and outcomes achieved to demonstrate your suitability for the role. It is a requirement of the selection process that your statement not exceed two (2) pages in length.

Applications can be submitted online via the Queensland Government Smart jobs and careers website at www.smartjobs.qld.gov.au.

Please refer to the QAS Applicant Information Kit for information about submitting your application, late applications, withdrawing your application and changing your details.

Applications to remain current for 12 months.

Brisbane Grove, NSW

Health, Medical & Pharmaceutical


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