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Aps6 Intake Clinician

HUDSON - Brisbane Grove, NSW

Health, Medical & Pharmaceutical
Source: uWorkin


Job Summary/Introduction

APS6 Intake Clinician

24 / 7 Client Assist Contact Centre

  • 12-month contract with possibility of extension
  • Hourly rate of $60.00 plus 9.5% superannuation
  • Flexible working hours/shift work
  • Health and Allied Health Professionals
  • Brisbane CBD, QLD


Our Federal Government client, Open Arms – Veterans & Families Counselling are seeking several APS 6 Intake Clinicians to join their Client Assist Contact Centre. As an Intake Clinician, you will be providing intake assessment and triage services, clinical support and service quality assurance.


Your responsibilities:

  • Triaging and coordinating intakes and referral to the regions for allocation to services including referrals of individuals, couples, families and complex and potentially high-risk cases escalated to Open Arms via several referral pathways
  • Ensuring effective and efficient intake for clients requesting Open Arms counselling, group and/or case management services.
  • Ensuring escalated cases are identified and promptly triaged.
  • Ensuring risk assessment and safety planning is completed during intake calls and appropriate follow up action taken.
  • Excellent IT skills and extensive experience and proficiency utilising Government IT Systems and the Microsoft Office Suite.
  • Liaison with internal and external stakeholders in relation to follow-up actions in coordinating care for cases identified at intake as required.
  • Provide brief telephone intervention to clients in distress who may require immediate clinical support.
  • Ensuring that cases identified as complex or high-risk are referred to the Assistant Directors for follow-up and referral to the Open Arms regions, where relevant.
  • Appropriate record-keeping and documentation regarding management of intakes identified risk cases.
  • Ensuring compliance with Open Arms clinical practice policy, including the mandated use of specific clinical forms/templates (e.g., Intake Document, Risk Assessment and Management Plan documentation).
  • Provision of high level clinical guidance and advice.
  • Assisting in the development of Client Assist Contact Centre policy and procedures where relevant.
  • Supporting the ongoing range of quality improvement approaches within Open Arms.
  • The flexibility to work shifts 24 hours a day, 7 days a week.


      • Qualifications must be that of a health or allied health professional registered with the Australian Health Practitioners Registration Agency (AHPRA) or a social worker accredited with the Australian Association of Social Workers (AASW).
      • Strong preference is for health and allied health professionals with substantial mental health experience.
      • Working with Children (WWC) and/or Vulnerable People Checks/Clearance must be obtained prior to commencement.
      • Extensive experience in complex mental health clinical service delivery, including intake, triage and risk assessment.

The successful candidate will need to be willing to do overnights, weekends and weekday hours up to 37.5 hour per week. 

Eligibility requirements

This opportunity is within the Australian Public Service. In order to be considered, please note that candidates must be an Australian Citizen at time of application.

  • Community or Defence mental health team experience.

To apply, please click on the link below. Please apply with CV in Word Format Only. Job reference number: 197154

Application closes 28th February 

Due to the overwhelming amount of applications, only suitable candidates will be contacted. At this stage, we will not be accepting calls regarding this job advert. Please apply via the link to be considered.

Brisbane Grove, NSW

Health, Medical & Pharmaceutical


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