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Helpdesk / Level 2 Support

HUDSON - Brisbane Grove, NSW

Source: uWorkin


Job Summary/Introduction
  • Brisbane CBD Location
  • 4 Month Contract
  • Possible Extension

Our client who contributes to a fair and just society and safe, healthy, productive workplaces and community, is looking to expand their IT team. A position has recently opened up for the right candidate to join a dynamic service desk team.


Key Responsibilities:

  • Provide first-contact support services to clients.
  • Provide responsive technical support in the investigation and resolution of client incidents.
  • Provide technical knowledge and skills in the fulfilment of requests from clients.
  • Provide second-level desktop support and request services including installation of desktops, laptops, and printers.
  • Use your initiative and proactive approach to identify opportunities and initiatives that will enhance delivered services.

Key Skills:

  • Knowledge and experience working in an IT service environment that supports a diverse client base.
  • Sound understanding of ITIL processes, particularly in incident and request fulfilment.
  • Experience with Microsoft Windows 8.1/10
  • Experience with Office 365
  • Knowledge and experience supporting desktops and hardware

To submit your application, please apply online using the appropriate link below. Alternatively, please contact Justin Staatz through email on Justin.Staatz@Hudson.com, quoting Ref No: 198530.

Your interest will be treated in the strictest of confidence.