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Information Officer, Ccom (Vpsg4)

Department of Health and Human Services - Melbourne, VIC

Government, Defence & Emergency
Source: uWorkin


The Department of Health and Human Services develops and delivers policies, programs and services that support and enhance the wellbeing of all Victorians. Our services are in line with the government's vision for making Victoria a stronger, more caring and innovative state.

Our vision is to achieve the best health, wellbeing and safety of all Victorians so that they can live a life they value.

We are building an inclusive workplace that embraces diversity of backgrounds and differences to realise the potential of our employees for innovation and delivering services aimed at enhancing the lives of vulnerable Victorians.

The department is committed to the safety of its clients. The department takes a zero tolerance approach to abuse, including child abuse and abuse of people with disability.

Departmental employees are required to comply with all legal requirements including the Child Safe Standards to keep children safe from harm and abuse.

All jobs can be worked flexibly and we encourage job applications from Aboriginal people, people with disabilities, LGBTI and people from culturally diverse backgrounds.

If you want a career within a department striving to make Victoria the best place to be and helping shape communities we all want to be part of, then we encourage you to apply.

If you are an Aboriginal or Torres Strait Islander applicant, or if you have a disability, and require advice and support with the recruitment process, contact our Diversity Unit on DiversityInclusion@dhhs.vic.gov.au.

The department has a zero tolerance towards violence within the workplace and recognises the rights of all staff to be free from violence and gender-related discrimination.

Application Closes: 14th February 2021

Role: Information Officer, CCOM (Role until - 30 June 2021)

Number of vacancies available: 10

Office Location(s): 50 Lonsdale Street/Work from home

Position Summary: 

The Information Officer is responsible for supporting the Case, Contact & Outbreak response teams through efficient and concise data management within the Case, Contact & Outbreak Management portfolio. The Information Officer is also responsible for reviewing and reporting on teams' current processes in relation to continuous improvement.

The Information Officer will be reporting to the Information lead, Operations as part of the continuous improvement and information area.


  • Attend daily AM & PM Information Officer huddles to discuss CCOM information objectives and current team task status
  • Provide summary report outbreak information to CCOM Teams' Operation Leads
  • Attend daily Tier 1 huddles to orientate to the team issues for the day
  • Maintain and manage data in outbreak tracking tools including Microsoft Excel based tools and the Customer Relationship Management (CRM) system
  • Liaise with the Data Intelligence Officer (Epidemiologist) to ensure that cases and close contacts linked to outbreak settings are appropriately documented within outbreak tracking tools
  • Escalate any issues impacting on effective data management to the Information and Operations Leads.
  • Conduct continuous improvement audits of teams processes as directed by the Information leads Audit data to support data quality improvement and case / outbreak management process improvement


How to Apply:

Applicants are encouraged to apply online, submitting a cover letter and a current resume.

Please note:

For this role, you are not required to address each of the key selection criteria in a separate written document. Applicants are strongly encouraged to review our Careers Page. This page provides information on the department's recruitment and pre-employment screening processes. Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

Click 'Apply Now' below to submit your interest in this role.
For further information please visit the Department of Health and Human Services website: https://www.dhhs.vic.gov.au/

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.

Melbourne, VIC

Government, Defence & Emergency


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