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Claims Advisor

Suncorp Group - Brisbane City, QLD

Insurance & Superannuation
Source: uWorkin


  • Multiple positions available
  • Contract opportunities till the 30th of September
  • Support our injured customers through their recovery

The Role

The CTP Claims team currently have multiple opportunities available for experienced Claims Advisors. This busy and varied role will see you managing a portfolio of claims from inception, investigating the liability situation, gathering and analysing medical and rehabilitation data, assessing the value of the claim and negotiating settlement.

Key Responsibilities

  • Management and negotiation of claims, including communication with solicitors or direct claimants, by phone, correspondence and/or attending settlement conferences and/or hearings
  • Obtaining and reviewing medical, financial, investigative and rehabilitation reports to assist in the accurate assessment of individual claims
  • Ensuring legislative compliance timeframes are met in conjunction with ongoing review of medical, financial investigative and rehabilitation reports
  • Adopting appropriate strategies are observed to resolve claims cost effectively
  • Ensuring early access to appropriate rehabilitation so that injured claimants can achieve optimal recovery from their injuries
  • Negotiating claims settlements with solicitors in line with legislative, regulatory and procedural guidelines
  • Providing an excellent level of customer service to the legislative authority, employers and injured workers through compliance with legislation, timely response times and efficiency in processing

Skills & Experience

  • Previous CTP claims or personal injury claims experience with a track record for delivering results
  • Excellent verbal communication skills and the ability to listen, build rapport, communicate complex information and negotiate with a variety of internal and external stakeholders
  • Strong administrative and written skills and the ability to effectively manage all aspects of each claim whilst keeping in the restraints of the QLD legislation
  • Strong commitment and a high degree of integrity to help meet and exceed customer expectations
  • A positive attitude and willingness to contribute to workplace improvement and changes

Our Benefits

  • Discounts of up to 25% on our various Insurance, Banking & Superannuation products
  • Flexible working environment and arrangements; genuine focus on work-life balance
  • Numerous discounts with our corporate partners (retail & shopping / travel & holiday / health & wellbeing)
  • We offer support and various programs for our people: (Employee Assistance Program (EAP), Health & Wellbeing, Study Support, Employee Referral Program ($600), Facilities for nursing mothers, Company share options, Social club, Years of Service Recognition)

If this opportunity sounds like the challenge you have been looking for please apply online today.

At Suncorp we build inclusion by providing an environment where everyone is able to be themselves and feel valued, involved and respected for their perspectives and contribution.

Advertised: 03 Feb 2021 AUS Eastern Daylight Time
Applications close: 11 Feb 2021 AUS Eastern Daylight Time

Brisbane City, QLD

Insurance & Superannuation


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