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Executive Manager Enablement %26 Engagement

Westpac Group - Bedford Park, SA

Hospitality, Travel & Tourism
Source: uWorkin


Executive Manager Enablement & Engagement

How will I Help?

We have an exciting opportunity for a transformative and innovative leader to join our Executive Manager, Enablement and Engagement within Group Operations.

As an Executive Manager, Enablement and Engagement, you will work closely with the Group Operations Leadership team to develop and deliver projects and programs aligned to the teams strategic, operational, and tactical goals. The role is critical for creating and driving the strategic intent across key areas of focus in recruitment, training, capability, quality, communications, our people plan, and customer engagement.

This role will build and maintain relationships across Group Operations and Lines of Business, and other relevant influencers and stakeholders, to encourage engagement and support across E&E programs. Additionally, this role is responsible for setting a sound and robust operating rhythm and assisting with implementation for key initiatives that impact the E&E Leadership Team and its functions.

Key Responsibilities:

  • Be across all key decisions regarding programs of work contracts, metrics and scope and related budget lines.
  • Support all lines of business across Customer Assist
  • Proactively engage members of the Customer Assist team in a way which builds trust, connection, and collaboration
  • Responsible for supporting the Customer Assist through:
  • Recruiting the right people,
  • Building and retaining talent,
  • Providing programs for capability uplift,
  • Promoting and elevating a positive culture in line with Westpac vison and purpose
  • Supporting our leaders to manage across a distributed workforce
  • The provision and maintenance of SOPs and learning packages
  • Access to appropriate communication mediums
  • Outside in view through collaboration with various partners
  • Mitigating our risk through re- learning the business as required
  • Responsible for the overall Capability and Quality Strategy for Customer Assist
  • Manage the development and delivery of the Customer Assist Quality Framework.

What’s in it for me?

You’ll be working with the division as a whole to drive the strategic plan and have the opportunity to influence real change in delivering our Vision, Goals and Service Promise.

You’ll be working for an organisation that supports development, internal career moves and flexible working. Along with competitive salary, you’ll receive Westpac’s generous benefits and a whole array of customer discounts!

Westpac Group has been around for over 200 years and offers employees a multitude of opportunities. We aim to attract the best people inside and outside of the business – building an organisation where the best talent thrives.

What do I need?

You will bring with you your leadership experience within People Engagement and Communications Strategy, at a senior or executive level, having managed and led high performing teams. As a strong communicator, you know the importance of celebrating success, driving achievement, and building effective relationships.

You will be a proactive leader and work strategically to grow the busines, with strong commercial acumen. Bringing with you your structured thinking, you will take accountability and understand that partner engagement is highly critical to the success of the team.

As well as this you will:

  • Have experience in recruitment and HR functions
  • Demonstrable passion for delivering a customer experience, commercial requirements and compliance standards.
  • Proven track record in driving business performance through strategic competence and effective people leadership
  • Resource planning / forecasting skills / load balancing / succession planning concepts
  • Excellent written and oral communication skills and exposure to developing and facilitating training
  • Analyses situations or issues, considering all options prior to recommending and implementing a solution
  • Solid coaching capability in lifting performance across both customer and commercial results
  • Sound knowledge of TEN methodologies, Service Promise, Leadership Star and GROW coaching principles
  • Be committed to create uplift in people performance, knowledge and transform and drive a high performing team.

What is it like to work there?

You’ll join one big, supportive team to reach our vision to become one of the world’s greatest service companies.

Working with us you'll discover new ways of working, and an exciting range of roles to showcase your skills. Think inspiring locations, flexible work spaces and unexpected careers.

As an equal opportunity employer, we celebrate difference and love having a diverse and inclusive workplace.

How do I Apply?

Start here. Just click on the APPLY button.

As part of our commitment to creating a diverse and inclusive workplace, this role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, people with a disability and Indigenous Australians to apply.

The health and wellbeing of our employees is our top priority. We’ve developed clear standards to ensure our people are confident, safe and healthy whether they’re working from a Westpac Group site or working from home. These are based on expert medical advice and Safe Work Australia guidelines.

Westpac Group

Bedford Park, SA

Hospitality, Travel & Tourism


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