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Senior Human Centred Designer, Digital Delivery

Westpac Group - Sydney, NSW

Source: uWorkin


Senior Human Centred Designer, Digital Delivery Senior Human Centred Designer, Digital Delivery

Every day we serve millions of customers when they need it most. We want even more customers to experience this service, care and be helped in the moments that matter. To help achieve this and to build a simpler and stronger company, Westpac has transitioned to a Lines of Business (LOB) operating model. This new operating model requires changing structures, refreshing operating rhythms, and changing the way we work.

How will I help?
Your new role as Senior Human Centred Designer is part of the HCD team in the Business Bank division of the Westpac Group. The Senior Human Centred Designer is responsible for hands-on design work in the newly formed Squad accountable for delivering Business Digital initiatives. You will be responsible for design activities across all phases of the Human Centred Design process, working withing an Agile Delivery function. This role works closely with the wider HCD team, Business Digital stakeholders, as well as cross-functional delivery teams, to shape and execute the customer experience.

What’s in it for you?
We’re going through significant change and this is an opportunity to work closely with the Business Bank division of the Westpac Group to lead the business through the next phase of transformation. You’ll play a significant part of the future of a business that has been around for over 200 years. So, we’ll back you in the development of your career, and flexible working. You’ll also keep learning to grow, backed by a fantastic team of people within a can-do, supportive structure.

What do I need?
We’d expect you to have deep practical experience in end-to-end customer-centric experience and human centred design, or related UX/UI fields. You will have strong experience in the creation of user flows, sketches, information architecture and prototypes, along with end-to-end usability testing activity (planning, preparation and workshop facilitation). You will have excellent stakeholder management skills and experience using design software such as Sketch, InVision & Adobe XD.

What is it like to work there?
We aim to provide one big, supportive team to help us reach our vision to become one of the world’s great service companies. As an equal opportunity employer, we’re proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.

For more information visit careers.westpacgroup.com.au

As part of our commitment to creating a diverse and inclusive workplace, this role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, people with a disability and Indigenous Australians to apply.

The health and well-being of our employees is our priority, and we will ensure that physical distancing requirements are met in all our workplaces if required. Westpac Group