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Senior Engineer, Technical Support

DELL - Frenchs Forest, NSW

Source: uWorkin


Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities.

We can’t wait for you to discover this for yourself as a Senior Engineer, Technical Support in our Technical Support Team in Frenchs Forest

Duties and Responsibilities:

  • Diagnosis and troubleshoot via telephone, servers/network/storage & software systems, and high complexity low volume products (HCLV) within standard time frames
  • Escalation of issues to the Product Support team and/or Technical Support Manager in order to resolve the issue to the customer's complete satisfaction
  • Analytical, articulate, result-oriented and provide excellent follow-up
  • Maintain accurate call logging and tracking into Helpdesk database
  • Identify knowledge gaps, develop and deliver vitality sessions as required
  • Review performance issues in the data center infrastructure and determine the most effective way to optimize the system performance.

Qualifications and Essential Requirements:

  • Degree/Adv Diploma in Computer Science / IT related discipline with at least 7 years related working experience.
  • Basic/Professional VMware Certified (Above 6.0)
  • Extensive knowledge of the fundamentals of VMware ESX and related technologies.
  • Working experience in providing direct support to end-users either in customer service/field engineering or corporate help desk are also encouraged to apply.
  • Good knowledge in any Dell Enterprise product such as Compellent, Power Connect, Force10, PowerEdge, Power Flex, VxRail will be an added advantage
  • Knowledge of Operating Systems, networking, virtualization, cloud computing, iSCSI, Fibre Channel (SAN, NAS, TBU)
  • Experience with network switch technologies (Ethernet, Fibre Channel) deployment, configuration, monitoring, and support.
  • Exposure & knowledge of the following technologies: Microsoft Windows Operation System Clustering, Microsoft Virtualization, Linux Operating System Clustering, Software-Define Storage/Cloud Computing Setup and Optimization
  • Strong understanding and technical ability in Dell (or other vendors) Enterprise Product line; networking virtualization, server, storage, backup, security appliance
  • Willingness to work after business-hours (on-call duty/escalation)
  • Australian Citizenship or Permanent Residency

Here’s our story; now tell us yours.

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.