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Employee Experience Support Analyst

LENDLEASE - Barangaroo, NSW

Source: uWorkin


Lendlease is a leading international property and infrastructure group with operations in Australia, Asia, Europe and the Americas. Our vision is to create the best places; places that inspire and enrich the lives of people around the world.

At Lendlease, we’re changing the way we think, the way we work and how we deploy digital solutions to create the Lendlease DigITal Way, our new customer focused mentality about how we deliver initiatives based on the agile approach. With the growth of our digital production, comes the increasing need to provide outstanding product support, with customer at the focus of all that we do.

As such, we are currently recruiting for a Employee Experience Support Analyst to join our Employee Experience Product Team!

You will be providing 1st and 2nd level support for the Employee Experience Products, built on the Microsoft Technology Stack, taking full ownership of the Employee Experience support queue. You will have the opportunity to work closely with the product team, supporting the existing and new products in development and assist the adoption of their products within the business. Bringing the product to life for our internal IT and business stakeholders, you will provide one on one customer coaching around pre-developed “How-to’ and knowledge based articles, assisting with communications, training and producing documentation to reduce tickets being entered and the effective use of our Employee Experience products and technology solutions!

With previous experience in a technology support role (Level 1 &2), you will have a passion for customer service and building strong relationships with IT and business stakeholders. You will bring excellent written and verbal communication skills and passion for customer service. You will be confident in supporting a Microsoft environment, including some knowledge/exposure to, Active Directory, Outlook, Office 365 and other relevant applications. Experience supporting Sharepoint would be an advantage, even better if you have had experience setting up and maintaining Sharepoint sites, although this is not essential.

This is a brilliant opportunity to join a dynamic and nimble Agile product team as we grow and delivery products to transform the digital experience within Lendlease. If this position aligns to your skills, experience and career aspirations, please apply now on the link below!

Lendlease is a diverse, flexible employer of choice. We embrace the value of a vibrant and diverse workforce and recognise that our people have different experiences and needs, through various stages of their lives. Lendlease provides a wide range of benefits to support our employees through their everyday lives. Our flexible work arrangements make it possible to shape your working day accordingly.