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It Support Analyst - Level 1.5 - Global Organisation

AC3 - New Lambton, NSW

Source: uWorkin


  • Leading Manufacturing company
  • Permanent opportunity
  • Macquarie park location
  • $60,000 + Super per annum
  • ASAP start 


This leading Global manufacturer with offices based in Macquarie Park are on the lookout for a Level 1.5 IT Support Analyst with good knowledge across Microsoft technologies and hardware products to join a dynamic team of professionals.

Joining a team of 4, you will be a 1st point of contact for IT support queries and liaise with thousands of end-users across various Business Units / locations, in a Windows based environment.

Some of your key responsibilities will be:

  • Providing Level 1 & some level 2 IT technical support either by telephone, email, remote or face to face.
  • Troubleshooting software and hardware issues in a Windows based environment (Windows 10, O365, Microsoft Office 2016, Active Directory, networking, etc.)
  • Perform user account administration maintaining user access in the various Systems and Software
  • Updating users on progress during problem resolution
  • Maintain knowledge base to facilitate prompt resolution of incidents
  • Provide feedback on continuous improvement of processes and procedures in order to enhance the current use of products or reduce incidents volume
  • Ensure ongoing customers satisfaction levels
What's in it for you?
  • Permanent opportunity to join a leading Global Manufacturer
  • Structured ITIL environment
  • Contemporary sun-filled offices
  • Fun, Friendly and Supportive team
  • Convenient Macquarie Park location
  • Training and development opportunities
  • Very approachable manager
  • $60,000 + Super per annum
Technical requirements
  • 1+ year of experience supporting and troubleshooting Windows based environment in medium to large organisations
  • Desktop support/Service Desk experience (via phone, email, remotely and face to face)
  • Good knowledge across Windows 10, O365, Windows Servers, Active Directory, Exchange, Network and Security. 
  • Good working knowledge of ITIL methodology including Incident, Change, Problem and Knowledge Management. 
  • Experience working with ITSM/ticketing systems such as ServiceNow
  • IT degree or equivalent qualification and or relevant IT certifications
  • Excellent communication and interpersonal skills 
  • Enthusiastic and willing to learn & grow
  • Outstanding Customer Service skills
  • Driving license ESSENTIAL as you'd have to visit various sites

If you are interested in the position, are available quickly and believe that your skill set is suited to the requirements then please put forward your application via the APPLY button.

Due to the large number of CVs we receive we cannot always respond to every applicant. If you do not hear from us within two weeks of applying then you can assume that on this occasion your experience was unfortunately not an exact match for the position, but please do not hesitate to apply again in the future.