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February

Administration Officer, Telehealth & Patient Portal Support Team

ALFRED HEALTH - Melbourne, VIC

Health, Medical & Pharmaceutical
Source: uWorkin

JOB DESCRIPTION

Alfred Health

Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory, to inpatient and home and community based services.

  • Fixed term – until June 2021
  • Full-time – 80 hours per fortnight
  • Classification code –Administration Officer Grade 1, HS1A-HS1
  • Alfred location
  • Staff benefits

DEPARTMENT:

Alfred Health Outpatients Program is responsible for the overall delivery of a number of non-admitted or ambulatory services across the organisation, including Specialist Consulting Clinics, The Alfred Transit Lounge, GP Liaison and Specialist Clinic referrals and enquiries. The largest component of these is the Specialist Consulting Clinics which provide scheduled medical, nursing and allied health services to non-admitted patients at all three campuses. Approximately 1000 patients are treated daily across Alfred Health Specialist Consulting Clinics within surgical, medical and other specialties.

These services include pre and post hospital admission and management of medical conditions, including chronic disease and complex health problems. These services are provided in-conjunction with diagnostic services such as pathology and imaging.

POSITION:

This position reports to the supervisor of the relevant work group. As part of the Telehealth and Patient Portal team the administration officer will effectively and efficiently perform a range of administrative, and call centre tasks to support and assist the day to day function of the Telehealth and Patient Portal team. The administration officer will provide an approachable, responsive and professional service to patients, carers and health professionals.Responsibilities may include, enrolling patients to the patient portal, troubleshooting basic patient portal and telehealth enquiries over the phone, monitoring and responding to emails and secure messaging services, operating call centre systems and processes and data entry.

QUALIFICATIONS AND EXPERIENCE:

Essential

  • Demonstrated computer proficiency including MS Word, MS Outlook, MS Excel (foundational)

Desirable

  • Previous administration experience in a health setting
  • Understanding and experience supporting patient administration systems in a similar setting
  • Understanding of confidentiality and privacy legislation
  • Knowledge of Cerner Programs
  • Typing accuracy and speed of at least 40wpm
  • Understanding of medical terminology
  • Demonstrated ability to plan work flow, prioritise and delegate in order to meet deadlines

BENEFITS:

  • Salary packaging
  • Novated leasing
  • Onsite gym
  • Easy public transport access and discounted staff car parking

If you are interested in this position or would like any further details, please contact Simon Mathieson on 9076 0502.

Alfred Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve. Applications from Aboriginal and Torres Strait Islanders are encouraged.

Website: www.alfredhealth.org.au

Melbourne, VIC

Health, Medical & Pharmaceutical




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