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February

Training & Capability Lead (Solar Victoria)

VICTORIAN GOVERNMENT - Melbourne, VIC

Government, Defence & Emergency
Source: uWorkin

JOB DESCRIPTION

The Training & Capability Lead is responsible for the development and delivery of training programs for workstreams within Solar Victoria.

Reporting to the Manager, Change & Engagement (CX) the position is embedded within the Customer Experience Division and works alongside a team of Business Analysts who are responsible for the development and delivery of the business processes and technology solutions required to deliver a great customer experience across our programs.

Specialist/Technical Expertise/Qualifications

  • Demonstrated knowledge and understanding of Training (Knowledge, Ability & Reinforcement) within Change Management methodologies & frameworks (e.g. ADKAR) and application within an Agile Delivery program (mandatory).
  • An appropriate tertiary qualification and or relevant experience in a similar role – Certificate IV in Training and Assessment.
  • Demonstrated experience working as Change Analyst or Instructional Designer in large scale system developments and an understanding of the public sector environment is highly desirable
  • Exposure to contact centre environments and Salesforce is beneficial.

This is a fixed term position available for a period until 30 June 2021(Possible Extension Beyond).

To be considered for this position, your application should include a supporting statement demonstrating that you meet the Key Selection Criteria detailed in the position description, including the Specialist/Technical Expertise/Qualifications and capabilities sections. 

For further information please refer to the attached position description.

Applications close at midnight on Tuesday, 09 February 2021.

Other relevant information:

Preferred candidates will be required to undertake pre-employment screening, including a Declaration and Consent form and a National Police Check.

Applicants must possess corresponding work rights to be eligible for appointment for the advertised employment period. To be appointed to an ongoing position you must be an Australian Permanent Resident or an Australian/New Zealand citizen.

We are building an inclusive workplace to help realise the potential of our employees, embrace our differences, and apply our diverse thinking to innovation and delivering services to Victorian communities. All jobs can be worked flexibly and we encourage job applications from Aboriginal people, people with disabilities, young people and people from culturally diverse backgrounds.

Melbourne, VIC

Government, Defence & Emergency




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