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Customer & People Manager

Coles Careers - Ascot, QLD

Hospitality, Travel & Tourism
Source: uWorkin


Requisition ID: 11248

Employment Type: Full time

Good things start here

Hi, we’re Coles Group. Our purpose is to sustainably feed all Australians to help them live healthier, happier lives. We’re an essential part of communities right across the country, with our family of 120,000 team members helping 21 million customers every week. With such a big responsibility, we rely on our brilliant leaders to operate with pace and passion and drive a people first culture, focussed on delighting our customers.

Are you a passionate foodie who thrives on delivering an exceptional customer experience? Would you like to be part of the first Coles Local in Queensland? Great news – we’re on the lookout for a dynamic leader. So, if you love good food as much as we do, and can't wait to inspire our customers’ weekly shop, this could be the role for you.

About Coles Local
Coles Local is a new concept in the Coles fleet – we’re for the love of food! With six Coles Local’s across Melbourne and Sydney it’s now Queenslands turn! We’ll bring something new to shopping and inspire our customers with beautiful produce matched with a sense of community. Our Coles Ascot store is currently under a transformation to become an amazing destination for Aussie grown fresh produce and great quality Australian products – many of them local favourites!

About the role
We take pride in our products and have a true passion for quality, presentation and exceptional customer experiences. Departments don’t exist at Coles Local – the whole floor is yours! You’ll lead a team across all areas – from replenishment to fresh produce to service checkouts, which makes no two days ever the same. Your team will play an important role in the Coles Local experience by providing tips on recipes and talking through live cooking demonstrations. At Coles, we value Passion and Pace and Customer Obsession, this needs to be something you also value to support the team in delivering with pride everyday.

Good things you need
  • Experience leading a team to use their passion and knowledge for Coles Local concepts to deliver great service by engaging, educating and inspiring customers
  • An absolute commitment to lead your team to provide great customer experiences by working with enthusiasm, energy and pace
  • To know your stuff, as you’ll be leading a team of passionate customer-focussed team members
  • Great commercial acumen and leadership –rostering, performance management and day to day coaching of a large and diverse team
  • To be active – you’ll be on your feet for long periods of time and may require some moderate to heavy lifting and reaching
  • The availability to work flexible hours across our store trading days (including early mornings, evenings and weekends)
  • A passion for being the Champion of customer & community engagement initiatives and driving culture and passion for ‘Foodie Inspiration’ & ‘Better for You ‘
  • Coach, develop and inspire team members, building capability, driving accountability and creating a great place to work.

Why Coles Local?
  • Be supported, driven and challenged to be your best
  • Great discounts across all of our brands
  • We’re obsessed with building a workplace where everyone is included, feels connected and can belong
  • We’re committed to having a positive impact on the lives of all Australians
  • We’re focussed on changing at pace, efficiency and innovation

Why Coles?
You’re joining a culture that truly cares about your wellbeing, values what you do and celebrates your success. We’ll invest in you and your career with awesome training, development and leadership programs. You’ll also get fantastic team member discounts across our supermarkets and brands. Explore all this and more at our Coles Careers website.

For everyone who shares our passion
We encourage applications from people of all ages, nationalities, abilities and cultures – including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability. We’re happy to adjust our recruitment process to support accessibility needs – so reach out to us at www.careers.colesgroup.com.au > Careers for everyone > Disability employment.

We’d love to hear from you
If you like the sound of us and you have the skills, experience and motivation to succeed in this role, please take the next step and submit your application.