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Reflective Practice Coach/team Mentor (Fifo)

Stream Services - Clermont, QLD

Voluntary, Charity & Social Work
Source: uWorkin


Are you a Reflective Practice Coach/ Team Mentor with a passion to deliver services on a FIFO basis to people in remote areas? Look no further!

About us

Stream Services is an NDIS Registered Provider delivering face to face and Telehealth services throughout regional and remote areas. We believe people with a disability living in the country deserve access to quality and timely services as anyone else in Australia.[MR1]

Currently Stream Services support people in the Isaac and Central Highland region. Stream Services works with self-managing teams using the Buurtzorg model. Clinicians work closely with other teams and colleagues which includes Lifestyle Support Workers and Coordinators. Over the last two years of remote service delivery, Stream Services has built a strong collaborative relationship and reputation with local communities as well as the National Disability Insurance Agency and Local Area Coordinators.

To support and coach our team in their practices Stream Services is looking for a Reflective Practice Coach/ Team Mentor on a FIFO basis.

About the role

The Reflective Practice Coach works with (developing) Self-Managed Teams, and others involved in the Clients’ care and support, to maintain the best level of care and support for the Client. Once a team is fully operational and reflects the characteristics of a self-managing team, this responsibility will fall to the team as a collective group, with the Reflective Practice Coach providing oversight on an ongoing adhoc basis.

The responsibility of the Reflective Practice Coach is to drive the Service Development of Stream Services and Stream Services by supporting teams to ensure each team can meet the:

· Organisational Framework;

· Organisational policies and procedures to be followed at all times;

· NDIA standards for quality and safeguards.

About you

· Certificate IV in Individualised Supports or higher

· Experience as a senior practitioner in the community sector

· Experience of customer care / handling complaints / problem-solving

· Experience in at home disability support and community support delivery

· Demonstrated experience working with NDIS participants.

· Demonstrated experience working with the NDIS Practice Standards with the Core and High Intensity Daily Personal Activities modules.

· Knowledge of, and commitment to, theory and practical application of person-centred approaches to social support (including Social Role Valorisation)

· Demonstrated experience working with Cloud-based technology.

· Experience working in or with people living in isolated community settings desirable.

Personal attributes

Internal/ Individual

· Self-Driven

· Determined

· Motivated

· Ability to Listen

· Compassionate

· Feels Responsible for participants's results

External/ Community-Team

· Determined

· Outcomes Orientated

· Team Player

· Goal Oriented

· Compassionate

· Feels Responsible for Team Results

Your holistic client-centred approach will include these demonstratable qualities:

· Continually guiding participants towards their goals

· Direct and transparent communication

· Forming personal relationships whilst practising professional distance

· Every day you will align with the participants needs.

· Listening, Counselling , Focusing

· Identify interests and likes.

Job Type: Fly-In/Fly-Out

Salary: $62,000.00 - $85,000.00 per year


  • Company car
  • Travel reimbursement


  • 10 hour shift
  • 8 hour shift


  • English (Required)

Work Eligibility:

  • Permitted to work permanently with no restriction on hours (e.g. citizen, permanent resident) (Required)

COVID-19 Precaution(s):

  • Remote interview process
  • Virtual meetings

Clermont, QLD

Voluntary, Charity & Social Work


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