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Customer Service Officer

Campbelltown City Council NSW - Campbelltown, NSW

Customer Service & Call Centre
Source: uWorkin


Reference Number: S100-21-1888
Closing Date: 16-02-2021
Employment Type: Permanent Full Time

Customer Service Officer - Leisure Facilities

  • Access to fitness membership programs
  • Attractive Salary + Weekend penalties + Generous leave provisions
  • Awesome career progression

Our customer service officers are passionate about service, enjoy creating outstanding customer experiences and building strong relationships within the community at our Leisure Centres. Being the first and last person our members meet, customer service officers are ambassadors and key to creating enjoyable & lasting impressions for the customers.

About us:

We are not your usual, we are upbeat, resourceful and determined. Our staff and community are at the core of what we do, looking for ways to work together and support each other. Naturally welcoming, we share good-natured humour and positivity. We aim to inspire a sense of possibility and create opportunities for all by rolling up our sleeves. Our workplace is agile and flexible, keeping ahead of the times. Be a part of it, let’s get something started.

About the role:

To thrive in this role, you are someone who finds it easy to build and maintain positive relationships with all the people you meet. You are able provide a great customer experience, face to face and over the phone in a high volume fast paced multifunctional environment.

The role will see you meet and greet customers; you will manage the day-to day operation of the front desk including direct customer service, telephone and electronic enquiries, admissions, cash handling and member care.

If you are agile, dynamic and love working with people. If you want to work where every day is a great day for making an impact with customers, than this role is for you.

The facilities that form part of the Leisure Facilities section include:

  • Eagle Vale Central
  • Gordon Fetterplace Aquatic Centre
  • Macquarie Fields Fitness and Indoor Sports Centre
  • Macquarie Fields Leisure Centre

Rosters range between the hours of 5am and 11pm in accordance with Leisure Facility operational hours.

Positions available;

  • 1x Full-Time position at Gordon Fetterplace
  • 1x Part-Time position at Eagle vale

The successful candidate will demonstrate the following key skills and attributes:

  • Experience in providing customer service in a high volume fast paced multifunctional environment
  • Experience in a face-to-face and phone based customer service role
  • A strong understanding of the principles of excellent customer service
  • Experience in cashiering and internal audit requirements
  • Highly developed communication and interpersonal skills
  • A current Resuscitation Certificate
  • Relevant qualifications in providing excellent customer service in a high volume multifunctional environment
  • Commitment to role modelling our values of: Respect, Integrity, Optimism, Trust and Teamwork.

As a member of our friendly and passionate team, you will receive the following benefits:

  • Salary from $26.16 per hour + weekend penalty rates + 9.5% superannuation
  • Generous leave provisions
  • Generous professional development opportunities
  • Weekly pay
  • Access to the corporate fitness membership program

Key contact: For further information on this position, please contact Nicole Dufty (Leisure Staff Support Officer) on Nicole.Dufty@campbelltown.nsw.gov.au

Applications close: Tuesday 16/02/2021

Sound like you? Apply now!

Campbelltown City Council is an Equal Employment Opportunity employer and values the unique contributions of all people. Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds and people with a disability are encouraged to apply.

Note: Candidates using mobile devices are strongly advised to use a desktop computer to complete the application forms as they require extensive amounts of typing.

Campbelltown, NSW

Customer Service & Call Centre


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