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Incident Management And Security Advisor

City of Gold Coast - Nerang, QLD

Government, Defence & Emergency
Source: uWorkin


Reference number 30093

Employment status Full Time
Directorate Water and Waste
Location Nerang Office
Award - Classification City of Gold Coast Certified Agreement 2019 - Level 6 Step 1 - Stream A, Division 2, Section 1
City of Gold Coast Certified Agreement 2019 - Level 6 Step 2 - Stream A, Division 2, Section 1
City of Gold Coast Certified Agreement 2019 - Level 6 Step 3 - Stream A, Division 2, Section 1
Salary $81,622.99 to $86,863.94
Salary Details
Hours per week 36.25
Position summary

To our valued community; As the novel coronavirus COVID-19 continues to impact our community and daily lives, we want to assure you that we are monitoring developments very closely and taking all appropriate action. Keeping this in mind, please be aware that our recruitment process, while going ahead, may take longer than average and we ask that you remain patient during these prolonged periods.

The Gold Coast is an outstanding global city proudly looking towards its future. We are inspired by lifestyle and driven by opportunity.

Here at City of Gold Coast, our commitment to a shared set of values shapes our decisions, actions and behaviours towards achieving the City Vision and our many city priorities.

We aim high - we are passionate about delivering the best for our city
We add value - we are innovative and make the most of every opportunity
We work as a team - our people are great individually, but unstoppable together
We take responsibility - we are committed to working safely, being trustworthy and owning our actions

About the Position

Reporting to the Coordinator Issue Management Support Team, you will drive the delivery of the Issue Management Framework (IMF) and provide specialist security advice within the Water and Waste (WW) Directorate. You will work closely with a wide range of stakeholders including:

Protective Services
Corporate Security and Risk
Water and Waste staff
Disaster Management Unit

You will ensure the yearly program of security audits is achieved and timely reporting to stakeholders. You will manage the delivery of security outcomes in-conjunction with WW delivery partners. You will manage these in line with WW standard processes and procedures. At a strategic level, you will drive improvements to the WW Security Framework and improve security culture across the Directorate.

Your experience in Issue/Incident Management will drive improvement and knowledge of the IMF which is enacted when an issue occurs within the business. This role will ensure a multi-faceted operational and tactical scaled approach to manage an issue. You will oversee the administration of the Issue Management process and ensure an appropriate level of response.

Key Deliverables of the position:
Undertake Issue/Incident and Business Continuity Planning and develop associated implementation strategies
Provide specialist advice in respect of incident and business continuity management
Proactively manage and deliver for stakeholders in all Incident and Security matters
Provide support to WW during declared incidents as well as overseeing post-incident de-briefs and investigations
Produce incident management reports required by internal and external agencies and senior management
Create and provide incident training exercises for a diverse range of stakeholders
Undertake audits to ensure regulatory compliance in respect of the City’s policies and procedures
Identify and implement business process improvements to the IMF processes and procedures
Provide specialist security knowledge and improve security outcomes

About You

You are a strategic thinker with excellent communication and business process mapping skills. Your strategic thinking capabilities enable you to develop and communicate the vision and obligations of the WW IMF, whilst your business process mapping skills help you to identify the most efficient and effective method of ensuring the Framework is understood and implemented across the business.

You are an expert at working under pressure and can provide leadership, reassurance and guidance to others during incidents. You also use these skills to develop and present incident management training sessions. You will be proactive and understand the needs of all stakeholders and deliver solutions tailored to their requirements. You would regularly meet with a broad range of stakeholders to ensure their evolving requirements are continued to be met.

You will have a Degree in Emergency Management or a security related field (or the equivalent knowledge) and experience in a security or Incident Management position. You are a 'can do' person, who is very flexible and thrives on having no day the same. You are equally adept at working in an office environment, updating and developing processes, to conducting a security inspection at a Waste and Recycling Centre. You have the ability to build good working relationships and you are comfortable speaking with and making recommendations to stakeholders at all levels in the business. You can work competently at a strategic, tactical and operational level.

What can the City of Gold Coast offer you?

Working for the City of Gold Coast is both challenging and rewarding. You will enjoy:

working within a culture that promotes a healthy work life balance with 9 day fortnights and flexible working arrangements;
a friendly and supportive team where you will be recognised and rewarded;
opportunities for professional development training and study assistance to enhance your career progression;
a competitive remuneration plus up to 12% employer superannuation contribution and options to salary sacrifice;

See what other benefits the City can offer you here: https://www.goldcoast.qld.gov.au/council/council-jobs-222.html

The Selection Process

As part of our selection process, you may be required to undertake a one way video interview via SparkHire, and a face to face interview or virtual interview via Mircrosoft Teams or Skype. You may also be required to undertake police checks, employment history checks, qualification checks and drug and alcohol testing in accordance with Australian Standards and Council's procedures.

Please note applications for all of our vacancies close at 10.30pm on the listed closing date.

Screening questions Essential: Do you have a degree (or higher), OR the equivalent experience, in Emergency and Disaster Management, Protective Security or a Crisis or Emergency related field?
Essential: Do you have at least 5 years relevant experience in an Incident, Crisis or Emergency Management or a Protective Security role? Please describe your experience.
Essential: Do you the ability to write processes, procedures and reports that are fit for purpose for all levels and train staff in this content?
Essential: Do you provide an excellent level of customer service and stakeholder engagement? Please demonstrate how you engage and manage stakeholders.
Essential: Do you have a C class Drivers' Licence?
Essential: Do you have a General Construction Induction Card (White Card)?
Desirable: Do you have a Certificate to Provide First Aid?
Desirable: Do you have a Certificate to Provide Cardio Pulmonary Resuscitation (CPR)?
Contact person Justin Barnes
Contact number 0481913401
Contact email JBARNES@goldcoast.qld.gov.au
Alternate contact person Adrian Biermann
Alternate contact number 0435630008
Closing date 16/02/2021