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Customer Service Officer

Bank of Queensland - Birkdale, QLD

Banking & Finance
Source: uWorkin


Join ASX 100 Finance Leader
Seeking passionate Customer Service Officer to join the BOQ team
Flexible workplace & Collaborative Team - Owner Managed Branch Birkdale Based

About us:
With its origins dating back to 1874 BOQ is a regional bank with national presence. We are a true alternative to the major banks with a full suite of banking products available to our customers. We focus locally offering old fashioned service to assist our customers in achieving their financial goals.

About the Role?

As the Customer Service Officer, you will be the ‘face’ of the Bank within the Branch, providing exceptional customer service to your customer network. You will enjoy developing and maintaining strong relationships with our internal and external customers, by providing advice and information on BOQ’s products and services

Day to day your key responsibilities will consist of:
Teller duties including general enquiries, account opening/closing, deposits, withdrawals
Floor walking and initiating quality conversations with customers
Inbound and outbound calling to maintain and build customer relationships
Daily maintenance of the ATM
Cash management - ATM Services, Travelex
Stationery orders
Strong focus on compliance

About You?

As an experienced Customer Service Officer with outstanding customer service and excellent communication skills, you will thrive in this environment, by demonstrating:

Previous customer service experience, preferably from the banking industry
Contributor to a collaborative team environment
Willingness to go above and beyond for your customers and colleagues
Driven to take a personalised approach with every customer interaction
"Can do" approach to all aspects of your role
Ability to learn and confidently use a number of technical financial systems
This is a fantastic opportunity to develop your career in banking, meet new people and join a motivated team of professionals.

How to apply?

To apply for this role please follow the links,

The Bank of Queensland is committed to diversity and an inclusive workforce.

Required Skills

Required Experience