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Customer Service Officer

HCF - Maroochydore, QLD

Customer Service & Call Centre
Source: uWorkin


About HCF

HCF is Australia's largest not for profit private health insurer. Our vision is to make health care understandable, affordable, high quality and customer centric.

About the Role

The role provides advice, excellent customer service and assistance to our members. You will advise our members of their policy benefits and any changes that may occur to ensure our members are communicated to effectively.

This role is a Part Time role working 25 hours per week, Mon-Fri 11am - 4pm. This position is based in our Maroochydore Kiosk and you will be also required to work full time from time to time.

Perform needs-based selling to customers face to face for HCF health insurance policies with exposure to potentially sell Life and Travel policies
Achieve and exceed sales and service targets
Perform telephone and email sales including business development activities
Provide first contact resolution in all customer interactions
Maintain accurate membership information in accordance with HCF policy and procedure

About you

Demonstrated experience or an aspirational drive to sell to members and provide a great customer experience
Previous experience in a customer service environment
Competent in using CRM computer systems or the ability to quickly learn complex computer systems
Ability to work in a team environment
Ability to adapt positively to frequently changing work practices and needs
Have the flexibility to work six weeks fulltime to participate in comprehensive training


We believe that by giving our people an inclusive, supportive and healthy working environment, we can do our best for our members.

Come and join our HCF team!


Up to 50 % discount on health cover, pet and travel insurance
Additional Family & Friends day
Organisational wide Recognition & Rewards program
Generous Parental Leave Scheme
Health and Wellbeing Initiatives

A career with us - How to Apply

Please check out our website at https://www.hcf.com.au/about-us/careers

Maroochydore, QLD

Customer Service & Call Centre


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