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Support Analyst

Suncorp Group - Brisbane City, QLD

Source: uWorkin


The Role

The role is required to support daily operational activities for outbound correspondence across Australia and New Zealand while working closely with a group of Business Analysts and Software Engineers. The Operations area is a vital part of our team and as such there are fantastic opportunities for the role to evolve as we improve our service offering and expand into AWS.

You will provide exceptional customer service in person, via phone and email as appropriate and resolve functional area issues including troubleshooting business and technical issues.

This position is due to start ASAP and will go through to 1st August 2021.

Skills & Experience:

  • Tertiary Qualification in Information Technology and/or Business or equivalent industry experience.
  • Two to five years of hands-on experience working in an end-user desktop support role or computer operations environment required.
  • Previous experience of IT operations and application ownership in a large organisation
  • Excellent knowledge/experience in the application of Agile approaches
  • Strong communication and interpersonal skills, including negotiation and influencing skills
  • Demonstrated ability to prioritise and effectively work in a fast-paced environment
  • Strong knowledge of the technology and assets that EasySuite is responsible for (desirable)
  • Working knowledge of the operations of a financial institution

Our Benefits

  • Discounts of up to 25% on our various Insurance, Banking & Superannuation products
  • Flexible working environment and arrangements; genuine focus on work-life balance
  • Numerous discounts with our corporate partners (retail & shopping / travel & holiday / health & wellbeing)
  • We offer support and various programs for our people: (Employee Assistance Program (EAP), Health & Wellbeing, Study Support, Employee Referral Program ($600), Facilities for nursing mothers, Company share options, Social club, Years of Service Recognition)

About Us

Suncorp is a leading financial services provider in Australia and New Zealand, enabling more than nine million customers to better protect and enhance their financial wellbeing. With a heritage dating back to 1902, we have grown to become a top-20 ASX-listed company with over 13,000 people. We offer banking, wealth management and insurance products and services through our well-recognised brands including Suncorp, AAMI, GIO, Apia, Shannons and Vero, as well as those from our partners.

Working within the Suncorp Network we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating an inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers. Joining Suncorp, you will be joining an organisation which cares and is proud of our achievements in being recognised for:

  • Best Insurance Company in Corporate Social Responsibility (2018)
  • Employer of Choice for Gender Equality for sixth consecutive year (2014-2019)
  • Money magazine’s Bank of the Year and Business Bank for second consecutive year (2018-2019)
  • General Insurance Product Innovation of the Year (2018)

If this opportunity sounds like the challenge you have been looking for please apply online today. For further information regarding this position, please contact our Sourcing Partner on 02 02 8226 9659.

At Suncorp we build inclusion by providing an environment where everyone is able to be themselves and feel valued, involved and respected for their perspectives and contribution.

Advertised: 02 Feb 2021 AUS Eastern Daylight Time
Applications close: 16 Feb 2021 AUS Eastern Daylight Time