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Intake And Resolution Officer, Complaints Investigations & C...

Department of Health and Human Services - Melbourne, VIC

Government, Defence & Emergency
Source: uWorkin


Job Description

Location: Melbourne | CBD

Job type: Full time / to 30 June 2022

Organisation: Department of Health and Human Services

Salary: $87,640 - $99,438

Occupation: Other

Reference: VG/DHHS/VDWC/599808

The Department of Health and Human Services develops and delivers policies, programs and services that support and enhance the wellbeing of all Victorians. Our services are in line with the government's vision for making Victoria a stronger, more caring and innovative state.

Our vision is to achieve the best health, wellbeing and safety of all Victorians so that they can live a life they value.

We are building an inclusive workplace that embraces diversity of backgrounds and differences to realise the potential of our employees for innovation and delivering services aimed at enhancing the lives of vulnerable Victorians.

The department is committed to the safety of its clients. The department takes a zero tolerance approach to abuse, including child abuse and abuse of people with disability.

Departmental employees are required to comply with all legal requirements including the Child Safe Standards to keep children safe from harm and abuse.

All jobs can be worked flexibly and we encourage job applications from Aboriginal people, people with disabilities, LGBTI and people from culturally diverse backgrounds.

If you want a career within a department striving to make Victoria the best place to be and helping shape communities we all want to be part of, then we encourage you to apply.

If you are an Aboriginal or Torres Strait Islander applicant, or if you have a disability, and require advice and support with the recruitment process, contact our Diversity Unit on DiversityInclusion@dhhs.vic.gov.au.

The department has a zero tolerance towards violence within the workplace and recognises the rights of all staff to be free from violence and gender-related discrimination.

Number of vacancies available: 1

Office Location(s): Melbourne CBD

Position Summary

Intake and Resolution Officer

Reporting to the Senior Intake and Resolution Officer, the Intake and Resolution Officer will receive written and verbal notifications and complaints about Victorian disability workers. This role will gather information to perform objective assessments of matters received and determine appropriate complaints pathways in accordance with the Disability Service Safeguards Act 2018 (Vic) (the Act).

This role will also support the Senior Intake and Resolution Officer by contributing to the delivery of external stakeholder capacity building, engagement and promotion activities.

An ability to perform objective assessments of complaints, provide conciliation/mediation and a demonstrated understanding of the issues faced by people with disability will underpin success in this role.

Are you

  • An effective communicator, with well-honed interpersonal skills who can receive and objectively assess complaints from people with disability and their families in a manner that is respectful of their needs and circumstances?
  • Experienced at applying legislation to make clear, practical and impartial assessment and resolution of complaints (including conciliation/mediation) in a time sensitive environment?
  • Able to deliver timely and persuasive communication that is tailored to the audience and aligns with the organisation's functions, guidance, policies and legislation?

The Commission promotes diversity and equal opportunity in employment. If you are a person with disability or are an Aboriginal or Torres Strait Islander applicant and require advice and support with the recruitment process (including adjustments), please contact the Commission on recruitment@vdwc.vic.gov.au. All jobs can be worked flexibly, and we are building a safe and inclusive workplace where employees feel valued and can realise their potential. People with disability are encouraged to apply for this role.

How to Apply:

Applicants are encouraged to apply online, submitting a cover letter and a current resume.

Please note:

For this role, you are not required to address each of the key selection criteria in a separate written document. Applicants are strongly encouraged to review our Careers Page. This page provides information on the department's recruitment and pre-employment screening processes. Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

Click 'Apply Now' below to submit your interest in this role.

For further information please visit the Department of Health and Human Services website: https://www.dhhs.vic.gov.au/

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.

Melbourne, VIC

Government, Defence & Emergency


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