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January

Customer Service Representative

Axalta - Marsden Park, NSW

Sales
Source: uWorkin

JOB DESCRIPTION

Overview:

Axalta Coating Systems Ltd. ("Axalta," or the "Company"), is a leading global manufacturer, marketer and distributor of high performance coatings systems. With over a 150-year heritage in the coatings industry, Axalta is known for manufacturing high-quality products with well-recognized brands supported by market-leading technology and customer service.

Over the course of the Company's history, Axalta has remained at the forefront of the industry by continually developing innovative coatings technologies designed to enhance the performance and appearance of customers' products, while improving the customer's productivity and profitability. Axalta's diverse global footprint of 50 manufacturing facilities, four technology centers, 47 customer training centers and more than 14,000 team members allows the Company to meet the needs of customers in over 130 countries. Axalta serves its customer base through an extensive sales force and technical support organization, as well as through approximately 4,000 independent, locally-based distributors. The Company's scale and strong local presence are critical to its success, allowing leverage of the technology portfolio and customer relationships globally while meeting customer demands locally.

Axalta operates its business in two operating segments: Performance Coatings and Transportation Coatings, serving four end markets, including: Refinish, Industrial, Light Vehicle and Commercial Vehicle, across the following four regions: North America, EMEA, Latin America and Asia-Pacific.

Responsibilities:
  • Identify and handle customer enquiries completely and accurately
  • Process customers sales orders and/or other related orders
  • Manage and resolve customer returns and claims
  • Resolve customer complaints and problems to the satisfaction of the customer
  • Use customer service skills to optimise the opportunity of each customer contact
  • Monitor Accounts Receivable ageing reports to ensure all customers are financial
  • Assist in the running and cross-referencing of audit control reports.
  • Assist management in special projects as required.
Qualifications:
  • Previous experience in a customer service environment.
  • SAP R3 Experience and intermediate MS office skills.
  • Strong customer focus, with the ability to deal with a diverse group of customers in a courteous and professional manner.
  • Consistently able to work without supervision.
  • Must be well organized and able to work under pressure.
  • Ability to analyse information and make appropriate decisions and suggestions

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