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It / Events Technical Manager

Cliftons - Sydney, NSW

Source: uWorkin


At Cliftons, we’re more than just venues for corporate events and training. We’re the one-stop provider for all things collaboration. Whether face-to-face in our contemporary venues, virtually via our seamless event technologies or a hybrid of the two, we deliver remarkable corporate event experiences. With the latest technologies, ultra-fast internet, incredible venue services and inspiring hospitality, we make seamless global event delivery effortless.

About the Role

Cliftons is looking to hire a hands-on, client-focussed IT / Events Technical Manager for our two Sydney CBD based venues.

Your responsibilities will include planning, coordinating, advising and executing the primarily technical aspects of events, exams, room setups and virtual events while supporting the local Venue Manager with the daily operation of the venue and assisting clients and instructors with their requests during their events to ensure a remarkable experience is brought to life.

As you could imagine in the current times, virtual events and web conferencing have significantly increased, so experience in video production: filming, lighting, sound etc will be highly regarded, however this is primarily an IT based role.

This is an exciting opportunity to be at the forefront as we pivot our business model in the changing business events industry. We have a collaborative working environment and you will be supported by an experienced Head Office IT and Operations team.

On a day-to-day level, the role will encompass:

  • Project Management - Planning and coordinating the technical side of large event setups including both technical and non-technical equipment
  • Supporting clients with their technical requirements for initial setup and during events E.g. Internet (Wired & Wireless), application installation and support, audio requirements and AV requests, video conferencing etc.
  • Providing technical expertise to support the Venue Manager and Sales in conducting client site inspections and technical tours
  • Managing your local IT support team
  • Collaborate with others to continually improve processes and documentation and to explore new technologies
  • Managing and maintaining all IT hardware within the venue
  • Using network imaging software (Norton Ghost) to build training environments for PC based events / exams
  • Troubleshooting hardware, software and basic network issues for both clients and other staff

What you will bring

As the ideal candidate you will be able to use your minimum 5+ years IT / technical / systems admin or network admin experience and knowledge to develop solutions for challenges that may arise and find the best way, using existing and possibly new products, to deliver remarkable experiences for our clients.

Technical Skills and Experience:

  • Client / event project management skills & experience with the ability to pivot to changing project briefs – You will need to be agile!
  • Strong understanding of networking principles including – TCP/IP, DHCP, VLANS etc
  • Proven experience with all Windows operating systems, servers etc
  • Experience with video conferencing across multiple platforms with a solid understanding of the underlying technologies
  • Have a solid understanding of audio-visual fundamentals and technologies
    • Setting up audio systems (PA’s & basic mixing boards)
    • Connecting video equipment (data projectors, large screens etc)
    • Video (film) and lighting experience would be an advantage
    • Experience with video editing and webcasting is desirable

Personal attributes:

  • Excellent communications skills – with the ability to communicate technical information in an easy- to-understand way to non-technical stakeholders
  • Strong customer focus with a positive and proactive approach to client service
  • Proven problem solving and troubleshooting skills
  • Ability to remain calm under pressure and to make intelligent and effective decisions
  • A strong attention to detail
  • Excellent time management and the ability to prioritise your own and your team's workload and efficiently get through a large volume of tasks
  • Be physically fit and able to perform corporate event room setups

Why join us?

We are a progressive company that welcomes input from our team at all levels.

Our 400 team members across Asia Pacific are the key ingredient in creating our inclusive workplace and remarkable experiences for our customers and each other. We do this through our FLIPIT values – Fun, Leadership, Integrity, Passion, Innovation, Teamwork.

Benefits of working here include work flexibility, an approachable & super-friendly management team, regular celebrations and company events, ongoing learning and the opportunity for career growth.

If this sounds like you, and you are ready for the challenge that this pivotal role offers, please apply now with a cover letter outlining why you are a great fit for this position. We'll only be progressing applications with a cover letter included.