Admin Customer Service & Officer x 2

• Anzac Street Depot - Location
• Full-Time Opportunity
• Accrue time off

The Role


Our Waste team is currently looking for a motivated and experienced individual to join the team as an Administration assistant.
This opportunity will be offered on a Full time Basis.


Some of your duties will include:


• Day to day management of non-compliance users of garbage, recycling and garden waste services
• Ensure all Waste & Cleansing issues received through the waste call centre are dealt with in a timely and efficient manner
• Prepare reports and statistical data on activities and services related to the Waste and Cleansing unit
• Work with the waste collection contractors to resolve customer action requests and driver feedback complaints and concerns
• Investigate and appropriately refer Customer Requests to the relevant officer for action
• Develop and maintain waste management systems and procedures
• Keep up to date with industry legislation, programs and resources and share knowledge with team
• Liaise with the Rangers, Environmental Protection team and the Dumped Rubbish Supervisor to ensure that dumped rubbish requests are allocated to the correct Council team
• Check contractor’s invoices related to the Waste & Cleansing unit for accuracy & approval
• Analyse and evaluate service improvement requests and ideas and liaise with internal stakeholders
• Monitor and evaluate performance towards Waste and Cleansing unit goals and objectives
• Other duties as required by Supervisor.


• please refer to the position description for a full list of duties

You will have:


• Class C driver’s Licence
• Excellent customer service and problem resolution skills
• Ability to be adaptable and flexible to accommodate change and provide responsive services to meet customer service needs.
• Demonstrated experience in effective time management and the ability to meet multiple deadlines
• Demonstrated proficiency in the use of Microsoft Office and other software applications.

What’s in it for you?


• Opportunity to earn extra leave (Accrued Time Off)
• Access to health and wellbeing programs
• Access to further training and development
• 2019 Employer of Choice! – work for an award-winning organisation that will truly value your input

How to apply:

You can submit your application by clicking the “Apply Now” button and creating a login using your email address.
When submitting your application, make sure to address the essential criteria mentioned in the position description in your covering letter.
We pride ourselves on being a workplace that actively seeks to include, welcome and value unique contributions of all people. We encourage people with a disability or culturally diverse backgrounds to apply.

Applications close at 11:59 pm on Friday, 31 January 2021.
For more information, please contact Bev Dowdell (Coordinator Contracts and Customer Service) on 0439 104 914.