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Admin Customer Service & Officer X 2

Private Company - Bankstown, NSW

Administration & Secretarial
Source: uWorkin


City of Canterbury-Bankstown

Job Type:
Full Time


Post Date:

Admin Customer Service & Officer x 2

  • Anzac Street Depot - Location
  • Full-Time Opportunity
  • Accrue time off
    The Role

    Our Waste team is currently looking for a motivated and experienced individual to join the team as an Administration assistant.
    This opportunity will be offered on a Full time Basis.

      Some of your duties will include:

    • Day to day management of non-compliance users of garbage, recycling and garden waste services
    • Ensure all Waste & Cleansing issues received through the waste call centre are dealt with in a timely and efficient manner
    • Prepare reports and statistical data on activities and services related to the Waste and Cleansing unit
    • Work with the waste collection contractors to resolve customer action requests and driver feedback complaints and concerns
    • Investigate and appropriately refer Customer Requests to the relevant officer for action
    • Develop and maintain waste management systems and procedures
    • Keep up to date with industry legislation, programs and resources and share knowledge with team
    • Liaise with the Rangers, Environmental Protection team and the Dumped Rubbish Supervisor to ensure that dumped rubbish requests are allocated to the correct Council team
    • Check contractor’s invoices related to the Waste & Cleansing unit for accuracy & approval
    • Analyse and evaluate service improvement requests and ideas and liaise with internal stakeholders
    • Monitor and evaluate performance towards Waste and Cleansing unit goals and objectives
    • Other duties as required by Supervisor.

  • please refer to the position description for a full list of duties

  • You will have:

  • Class C driver’s Licence
  • Excellent customer service and problem resolution skills
  • Ability to be adaptable and flexible to accommodate change and provide responsive services to meet customer service needs.
  • Demonstrated experience in effective time management and the ability to meet multiple deadlines
  • Demonstrated proficiency in the use of Microsoft Office and other software applications.

  • What’s in it for you?

  • Opportunity to earn extra leave (Accrued Time Off)
  • Access to health and wellbeing programs
  • Access to further training and development
  • 2019 Employer of Choice! – work for an award-winning organisation that will truly value your input

  • How to apply:

    You can submit your application by clicking the “Apply Now” button and creating a login using your email address.
    When submitting your application, make sure to address the essential criteria mentioned in the position description in your covering letter.
    We pride ourselves on being a workplace that actively seeks to include, welcome and value unique contributions of all people. We encourage people with a disability or culturally diverse backgrounds to apply.
    Applications close at 11:59 pm on Friday, 31 January 2021.
    For more information, please contact Bev Dowdell (Coordinator Contracts and Customer Service) on 0439 104 914.