• 1Search for courses by Study Area, Level and Location
  • 2We deliver you all the matched results
  • 3Choose one or more course providers to contact you
Industry

Distance from location (kms)

Exact 5 10 25 50 100

Posted since

All 2 Days 1 Week 2 Weeks 1 Month

Sort results by

Relevance Date

29

January

Customer Success Manager

Stats Perform - Sydney, NSW

Sales
Source: uWorkin

JOB DESCRIPTION

Customer Success Manager(Job Number: AUS0079)

Description

WHAT’S YOUR NEW ROLE ABOUT?


As a successful Customer Success Manager at Stats Perform, you’ll be responsible for ensuring the success of Stats Perform’s products within a designated book of accounts. You will do this by building and managing meaningful client relationships with a consultative approach, allowing you to work closely with the customer in defining and delivering on their strategic goals. You’ll leverage these relationships and your knowledge of your clients’ business – along with your knowledge of the sports industry and of Stats Perform’s product suites – to ensure that clients are receiving the maximum value of their licensed products and recognizing return on their investment with Stats Perform.


HERE’S YOUR ROLE BROKEN DOWN (NOT ALL OF IT, JUST THE MOST IMPORTANT STUFF)


  • Own the relationship with assigned clients, primarily in the Rugby ecosystem – with responsibility for increasing adoption, ensuring renewability, and overseeing holistic customer satisfaction
  • Establish relationships with stakeholders across the customer organization, planning and driving the account strategy
  • Understand your assigned clients’ business objectives, allowing you to anticipate their needs and develop/deliver appropriate strategies inclusive of upsell opportunity identification
  • Work with clients to establish goals (KPIs), and aid the customer in achieving those goals
  • Conduct regular business reviews with customers to drive overall account health, including benchmarking, adoption, and best practice adherence
  • Verify and understand contracts, review deliverables and ensure terms and conditions are aligned with business policies
  • Gather product feedback and act as an advocate for your clients with internal development and production teams

DO YOU HAVE THESE ESSENTIALS?


  • Bachelor’s degree in business, marketing, or related field
  • 3+ years of Customer Success or related experience with a proven track record of success
  • Ability to prioritize, multi-task and efficiently manage the priorities of multiple clients simultaneously
  • Demonstrated ability to manage time and competing interests
  • Strong communication and presentation skills
  • A passion for sports and desire to impact the way these sports are managed and consumed
  • Strong knowledge of Rugby, its global variations and media consumption landscape

IT WOULD BE GREAT IF YOU HAD THESE DESIRABLES TOO


  • Existing knowledge of Stats Perform’s Team Performance products
  • Existing knowledge of Stats Perform’s Data Feed products

;