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Customer Service Officer – Insurance Claims

Randstad Australia - Melbourne, VIC

Customer Service & Call Centre
Source: uWorkin


The Company

Our client is one of Australia's largest not-for-profit private health insurers. Their vision is to make health care understandable, affordable, high quality and customer centric.

The role

You have excellent customer service skills, providing advice and assistance to their members. In this role you will advise members of their policy benefits and any changes that may occur to ensure our members are communicated to effectively. Based in Maribyrnong Monday to Friday, although you will be required to work a rotating roster on Saturdays in other kiosk locations.


  • Provide first contact resolution in all customer interactions.
  • Perform needs based selling to customers face to face for health insurance policies with exposure to potentially sell Life and Travel policies.
  • Achieve and exceed sales and service targets.
  • Perform telephone and email sales including business development activities.
  • Maintain accurate membership information in accordance with the organisations polices and procedure

About You
  • Demonstrated experience or an aspirational drive to sell to members and provide a great customer experience
  • Previous experience in a customer service environment
  • Competent in using CRM computer systems or the ability to quickly learn complex computer systems.
  • Ability to work in a team environment
  • Ability to adapt positively to frequently changing work practices and needs

  • Up to 50 % discount on health cover, pet & travel insurance
  • Family & Friends day
  • Organisational wide Recognition & Rewards program
  • Generous Parental Leave Scheme
  • Health & Wellbeing Initiatives

How To Apply

If this sounds like you “'APPLY" now and send a copy of your updated resume through to louise.degier@randstand.com.au or call Louise de Gier on 0449 238 663 for a confidential chat.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Melbourne, VIC

Customer Service & Call Centre


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