28
January
Customer Service Officer
HUDSON - South Townsville, QLD
Customer Service & Call Centre
Source: uWorkin
JOB DESCRIPTION
ABOUT THE ROLE
This is an opportunity to join a large and high profile company for a 6 month contract with possible extensions! Commencing ASAP, this role is a part time, 25 hour per week position with an attractive hourly rate of $29/h + Super! Interested? Apply now!
Description
You will be responsible for;
- Making the customer experience a point of differentiation in delighting customers to build customer advocacy
- Processing customer requests through to successful completion in a courteous, effective and efficient manner
- Demonstrating a thorough understanding and detailed knowledge of the products and services
- Pro-actively achieve individual sales and referral targets across a broad range of retail banking, wealth management and small and medium business products
- Contributing to the development and execution of branch development and sales plans
- Undertake banking transaction responsibilities as required supporting branch customer service delivery
ABOUT YOU
Mandatory requirements;
- Sales and Service Experience in a Customer Facing Role
- Successful candidates are expected to complete their FSRA/Teir2 accreditation
- Prior experience also preferred
The preferred candidate will;
- Be warm, friendly and love sharing knowledge
- Enjoy meeting people and building relationships with customers
- Have 2+ years in retail or customer service experience, or you just like helping people
- Understand customers’ needs and enjoy connecting them with the right solutions
- Engage well with others and are passionate about providing an exemplary customer experience
- Be a team player who thinks quickly on your feet
- Be excited about the prospect of growing and learning in a changing environment
- Have the ability to maintain composure and customer focus while multitasking in a fast paced working environment
- Have some experience in motivating team members to achieve a common goal
- Collaborate with colleagues to do what it takes to delight customers
APPLY NOW:
To apply for this position please follow the link. Job reference number: 198332.
advertising queries can be directed to Abigail.Morton@hudson.com. Due to volume of responses, only suitable candidates will be contacted. Applications close 8am Friday 29th January 2021.