Executive Director, Osec

New South Wales Department of Premier and Cabinet

Sydney, NSW

Posted 4/6/2021

There are currently 117 jobs listed by Department of Customer Service Executive Director, OSEC Organisation/Entity: Department of Customer Service Job Category:

  • Senior Executive
Job Location:
  • Sydney Region / Sydney City
Job Reference Number: req10536 Work Type: Full-Time Total Remuneration Package: TRP $284,517 – $319,097 including super, commensurate with experience Contact: Ciaran Johnston Contact Email: Ciaran.Johnston@customerservice.nsw.gov.au Closing Date: 09/04/2021 - 09:59 AM Targeted / Identified:
  • Key executive role shaping and influencing strategic policy and reforms
  • Ongoing Senior Executive Band 2 role
  • TRP range: $284,517 - $319,097 including super, commensurate with experience

About us


The Department of Customer Service (DCS) is transforming the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and using technology to improve the services we provide to our customers and partner agencies across Government. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation and regulatory reform to create better outcomes for the people of NSW.


Understand more about the Department of Customer Service – here .


The Office of the Secretary (OSec) provides key strategic advice to our Ministers and the Secretary, and leads Cabinet, GIPA and ministerial services functions, providing quality assurance and coordination across business divisions. OSec leads priority policy reforms and supports business divisions to deliver reform and service excellence.


OSec leads and champions inclusion across DCS and drives the program of work to deliver on our commitment to excellent customer service to Aboriginal customers and being an employer of choice for Aboriginal and Torres Strait Islander people.


About the role


The Executive Director OSEC is an member of the Secretary’s executive leadership team and provides strategic advice to the Secretary and key stakeholders. You will work collaboratively across the Department to influence the development and delivery of strategic policy and reform agendas, consistent and co-ordinated with the Government’s overall strategic agenda.


You will lead 4 high performing teams (50-60 employees) to drive and deliver results for our Ministers, Secretary, and customers across NSW. The team you will lead is highly engaged and incredibly passionate about their contribution to both DCS and NSW. They put customers at the centre of what we do and are results focused. They are a team that genuinely care about meeting the needs of a diverse customer base through delivery of their core functions, and pride themselves on being strategic partners to DCS divisions and other government agencies.


To be successful in this role, you will drive collaboration within the organisation and across Government in an environment characterised by conflicting priorities, complexities, and divergent views amongst government’s most critical stakeholders.


For more information on the role and its accountabilities, click here to view the role description.


About you


You are an inclusive leader who innately inspires high performance and achievement while leading through transformation, creating a culture that embraces change, innovation, and continuous improvement. Your experience working in a complex and diverse environment with the ability to navigate contentious issues is essential to your success. You remain calm under pressure and have the influencing and negotiating skills necessary to successfully deliver a broad agenda with many competing pressures.


Additionally, you are a credible and passionate people leader with extensive experience in leading large cross-functional teams and complex enterprise wide programs, engaging leadership style, outstanding communication skills, and gift for building strong partnerships with strong business acumen.


You will be influential at all levels with highly effective communication skills.


For enquiries regarding this position, please contact Ciaran Johnston, Senior Advisor Executive Talent and Operations at ciaran.johnston@customerservice.nsw.gov.au .


Closing date: Friday, 9 April 2021 [at 9:59AM].


Your application should include an up-to-date CV which clearly details your relevant skills and experience to this position. Cover Letter is not mandatory.


The Department of Customer Service is proud to be an EEO Employer who are fully focused on equality and believe deeply in diversity of all identities making us different and a true reflection of our NSW customers. As an inclusive workplace, we support various employee resource groups, practice flexible work and workplace adjustment.


If you do require an adjustment during the recruitment process, please notify us on your application form



  • share:

To view and apply for this job on the web visit:

https://www.uworkin.com/job/15459215