Northern Sydney Local Health District - North Ryde, NSW
Mental Health Telephone Access Line clinicians will be required to conduct mental health triage assessment over the phone and refer individuals to appropriate services within Northern Sydney Local Health District or to another appropriate service provider.
Clinicians will be required to document calls appropriately and maintain a high standard of customer service, including a timely response to incoming calls. The role will be both challenging and rewarding. As a frontline mental health clinician you may have contact with a wide range of callers with various mental health concerns, including people who may be in a highly distressed state, those needing longer-term mental health support, or others seeking general advice and assistance to help manage their mental health needs.
This position is Permanent Part-Time (24 hrs) and is classified dependent on qualifications:
- Registered Nurse: $30.06 - $42.21
- Social Worker/Occupational Therapist Level 1/2: $30.10 - $43.61
- Psychologist: $31.79 - $47.26
Note that employment of a temporary visa holder may only occur if the position cannot be filled on a permanent basis.
We build teams and health services that embrace our values; Collaboration, Openness, Respect and Empowerment (CORE) . Our CORE values and the behaviours that underpin them, shape the way we work together, with our patients and consumers, to deliver excellent health and wellbeing. If you’d like to be part of our journey we want to hear from you.
Northern Sydney Local Health District is committed to Equal Employment Opportunity, Workforce Health and Safety, Ethical Practices and the principles of Cultural Diversity. Aboriginal people are encouraged to apply and, where found suitable, will be given higher priority.
Employees must abide by the NSW Health Code of Conduct . Criminal record checks will be undertaken on successful applicants and applicants for positions designated as Category A will be required to obtain required vaccinations prior to commencing employment. Salary packaging, available through Smartsalary is offered to enhance employee benefits.
An eligibility list may be created and you may be considered eligible for similar roles in the future. If you do not wish to be placed on an eligibility list, please advise the Convenor at interview.
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Tertiary qualifications as per clinical discipline (Nursing, Social Work, Occupational Therapy, Psychology) with full AHPRA registration or eligible for full membership with AASW
Demonstrated experience working within mental health settings, and skills conducting mental health triages and assessments across the age-span
Advanced written and oral communication skills with the ability to effectively engage consumers over the telephone including internal and external stakeholders
Consistently demonstrates behaviours that reinforce the CORE Values of our organisation; Collaboration, Openness, Respect and Empowerment. Demonstrates these behaviours with all stakeholders; colleagues, direct reports, as well as our patients and consumers, and those that care for them
Ability to remain calm in stressful situations and challenging circumstances
Ability to work both independently and as part of a team within a critical environment
Ability to understand, interpret, and analyse complex issues with proven conceptual thinking skills for effective problem solving and decision making
Advanced computer literacy with demonstrated experience in the use of Windows-based applications and touch-typing skills of 30 words per minute with 98% accuracy, or equivalent proficiency
This position requires a Working With Children Check (WWCC) issued by the Office of the Children's Guardian.For more information on how to apply for the clearance, please visit the Office of the Children's Guardian websitewww.kidsguardian.nsw.gov.au/Working-with-children/working-with-children-check -